Antivirus and Security FAQs
Help Topics
Tools and Tips
5 Articles- What is Norton Security Scan?
- Setting up a pop-up blocker
- Export and Import Data in Norton Password Manager
- Stop my Norton VPN blocking a website
Billing
4 ArticlesNorton billing in Norton Account lets you manage your auto renewal settings, payment data like name and address, and credit card info.
- How do I update payment details in my Norton account?
- How do I get a refund for Norton software?
- How do I delete payment info in Norton account?
- What is the renewal cost for Norton 360 Premium?
Norton
204 ArticlesNorton FAQ
- Are updates and patches for Norton 360 free?
- Is Norton 360 compatible with Windows 8?
- Which operating systems Norton 360 is compatible with?
- Is Norton 360 available for Mac computers (Mac OS)?
Avast
4 ArticlesAvast related FAQs
- What is Avast One?
- What is the difference between Avast One and Avast Free Antivirus?
- What is the difference between Avast One Essential and Avast One Individual and Family?
- Can I upgrade or downgrade my Norton subscription?
Malware
25 Articles- What is Ransomware?
- Ransomware – WannaCry, WannaCrypt
- What is Petya Ransomware?
- Trojan.Kotver – Information and Removal
SuperAntiSpyware
3 Articles- Is SuperAntiSpyware a virus?
- Do I need SuperAntiSpyware if I already have antivirus?
- Is SuperAntiSpyware free?
Troubleshooting
12 Articles- What is Norton 800 Number?
- Message “Coming Soon”
- How do I contact Norton for support?
- My Norton gives an Error 8504,104
General Information
59 Articles- What is the difference between Norton Security and Norton 360?
- What is the latest version of Norton?
- What is the difference between Norton Internet Security and Norton Security?
- What is the refund policy for Norton software products?
Subscriptions
39 Articles- Check Norton subscription status without Norton 360 installed
- I have purchased Norton 360 online, but never received anything in the mail or via email. What could be wrong?
- Months ago, I purchased Norton but never activated it, nor installed it. Can I install it now onto my PC or Mac computer, and how the subscription time is calculated?
- My Norton software shows an incorrect subscription date. I know I still have many days remaining. What can I do to fix this?
Installation
39 Articles- How do I install Norton Security software?
- I installed Norton onto my first computer. How do I install Norton protection on an additional device?
- How do I install Norton 360 onto my iOS based device (iPhone, iPad)?
- How do I install Norton onto my Android device?
Settings and Features
14 Articles- I don’t want updates to download during my peak Internet period, so is there any way I can set a certain time, (i.e. 10am), for when Norton 360 downloads updates?
- I had Norton 360 installed on my laptop which got stolen. Is it possible to trace the laptop when a thief tries to use it (i.e. gets onto the Internet and Norton 360 connects to Norton’s database)?
- How does Norton 360 support SSD devices (Solid State Drives)? Will it use its optimization service and attempt to defragment my SSD? Can I stop it from defragmenting my SSD?
- I just noticed that Norton Security optimized my SSD (defragmentation). Is it okay to use Norton optimization on my SSD or should I turn it off? Did the optimization harm my SSD?
Free Trial
9 Articles- Is Norton 360 trial version same as a purchased one?
- Why I have to provide payment details in order to download Norton 360 trial?
- How do I cancel Norton free trial so I don’t get charged?
- I missed the Norton 360 Free Trial cancellation (opt-out) — Can I still get a refund?
Backup and Restore
15 Articles- What is the total online backup storage space that is included with a single Norton 360 license and how is it calculated between PCs the software is installed on?
- In Manage Backup Sets under the WHAT tab I clicked on “Add or exclude files and folders” and added the folder “C:\WINDOWS\” but that folder is never backed up. Is this by design?
- Does Norton 360 Backup and Restore feature do full volume backups?
- I have Norton 360, and I would like to know about how my files are encrypted between the PC and the Norton online secure server. Once on the Norton secure server, how secure the files are there?
Norton Online Family
2 Articles- Is Norton Family service available in all regions where Norton products can be purchased?
- How can I remove/delete my Norton Online Family members?
Threats and Vulnerabilities
33 Articles- What is Heartbleed?
- A caller made a claim to be from Microsoft. He said my computer was hacked or had vulnerabilities, and asked to get an access to my computer in order to fix the problem. Should I let them access my computer?
- Having an issue with my Norton software, I contacted Norton support, but they came back to me with the offer to buy some additional security software, plus they wanted to charge me $200 for further support. I thought Norton support was included with my valid subscription. What was this about?
- Did I just receive a phishing email?
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