If you forgot to cancel your Norton 360 free trial before it ended and were charged, don’t panic — you may still be eligible for a refund.
Norton offers a money-back guarantee on most subscriptions, even if the free trial has already converted into a paid plan. In many cases, users can request a refund within 60 days of being charged (the exact window may vary depending on your region and purchase type).
What You Should Do Next
First, sign in to your Norton account using the email address you used during signup. Once logged in, check your order history to confirm the charge and subscription status.
Next, contact Norton Customer Support as soon as possible. The fastest way is usually through Norton’s live chat or official support phone number. Let them know that:
- You missed the free trial cancellation deadline
- You want to request a refund under their money-back guarantee
In most cases, Norton support agents are helpful and will process the refund if your request falls within the eligible period.
Important Things to Keep in Mind
- Refund eligibility depends on how long ago you were charged
- Refunds are typically issued to the original payment method
- It may take several business days for the refund to appear on your statement
- Canceling the subscription alone does not automatically issue a refund — you must contact support
If you plan to continue using Norton products in the future, you can also ask support about downgrading, switching plans, or disabling auto-renewal to avoid unexpected charges.
🔒 Looking for Reliable Protection After a Free Trial?
If you still want strong, all-in-one security, Norton 360 remains one of the most trusted choices. It combines real-time malware protection, ransomware defense, a secure VPN, and privacy tools in a single package.
👉 See Norton 360 plans, features, and current discounts