Norton
Norton FAQ
I purchased Norton 360 just recently, and then got a laptop with Norton 360 already installed on. Can I get a refund for my first purchase?
Most (not all) Norton branded consumer products are eligible for return within 60 days of the purchase date. This comes...
At the moment, I have Norton Internet Security and I’m thinking of upgrading to Norton 360 when Internet Security expires. Can I just type in the Activation code for the Norton 360, or do I have to remove Norton Internet Security first?
No. As Norton 360 and Norton Internet Security are different products, in order to install Norton 360, it is required...
I have Norton AntiVirus with a valid subscription installed, and I would like to upgrade it to Norton 360. How do I do that?
That is not possible. In such case, in order to install Norton 360, Norton AntiVirus software has to be removed...
I use Norton 360 for up to 5 devices. Is it possible to add devices without purchasing the product again?
No. Once the Norton 360 license has been used on all devices allowed, it is not possible to add more...
I want to renew my Norton 360, but Norton refuses it because I changed my email address. What am I supposed to do in order to get the renewal process go through?
In a case you have a new email address you want to use for your Norton 360 subscription, you have...
I’ve been using a 5 devices pack for years, but now I only need it for one PC and I need to renew it soon. Is there a way to get a (cheaper) renewal for one PC only? If not, what should I do?
While there’s no cheaper renewal per se, you can simply buy a subscription that is for up to one device,...
I have Norton 360 2013 installed on my PC, and it’s time to renew. Can I renew with a version 2013 (from within my installed Norton 360), or do I have to buy the version 2014?
Since year 2013, Norton 360 is considered version-less. This was company’s move towards its continuous protection idea (a product always...
For example, I have Windows 7 on one and Windows 8 on another partition on the same dual boot PC. How does license count work on dual boot PC machines if I’m to install Norton 360 on both Windows 7 and Windows 8 OS installations?
Norton 360 licensing system works as “per PC” which means that an installation of Norton 360 on both partitions of...
Can I have two separate Norton 360 subscriptions on a single email account? I currently have an active Norton 360 subscription for up to three (3) PCs, but need coverage for additional PCs. Can I just buy another subscription for the additional PCs and have two active subscriptions running concurrently on the same account, but out of sync with each other?
Yes, you can have multiple subscriptions under a single Norton Account. This would mean that the subscriptions are separate and...
If I purchase Norton 360 for 3 PCs and only install it on one computer, can I install it on another PC 6 or 8 months later, and still get the full year on the second installation?
No, you cannot. Norton 360 software subscription period starts from the day the software has been activated on the first...
