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Norton FAQ

At the moment I have Norton 360 Premier Edition installed, and my subscription is due for renewal. Now I want to have the Standard version of Norton 360. Can I just enter the new subscription activation code to existing installation or I have to reinstall everything?

In order to replace the Premier version of Norton 360 with the Standard one, you first have to uninstall the...

I have Norton 360 that I want to uninstall and try some other antivirus program. Can i reinstall it later if I want?

Yes, you can remove Norton 360 and install it again later. Your Norton 360 will work in its full capacity...

I cannot access CD/DVD drive after uninstalling Norton 360 software. How do I fix this problem?

The actual fix for such problem is provided by Microsoft which can be found on this page. Be sure that...

I am about to install the new version of Norton 360. How do I keep my Identity Safe data?

Identity Safe data can be exported for data recovery, security purposes, or when you want to transfer it to a...

When I’m to activate Norton 360 on multiple PCs, i.e. my wife’s, my son’s, and of my own, should I use the same email for all or a different one each time?

When activating Norton 360 on different computers under the same license, you use a single Norton Account. This means the...

If I buy a disc based copy of Norton 360, and install it on my laptop but the other laptops don’t have CD/DVD access, may I download the additional licenses via the web, or does disc based licensing mean only laptops that can access the discs may use the software?

Once you install and register your first Norton 360 installation with Norton LifeLock via your Norton Account, you can always...

I have purchased Norton 360 Gold Edition online (a card with an activation key only), but don’t know where to download the software from in order to install it onto my computer. How do I get the Norton 360 Gold Edition installation file onto my PC, so I can install the software?

Norton 360 Gold was an old legacy edition sold in United Kingdom. It is not available anymore. For more information...

Is it possible to have both Norton 360 and Norton AntiVirus running on your computer at the same time?

No. Norton strongly recomends not running multiple antivirus software on the same computer because of possible conflicts. In addition, it...

How do I install Norton Security software?

The latest Norton software (i.e. Norton 360) can be downloaded from your Norton Account. If you do not have Norton...

I installed Norton onto my first computer. How do I install Norton protection on an additional device?

You can download the latest Norton 360 software from your Norton Account. You can find instructions about various installation situations...