{"id":312,"date":"2016-07-28T17:52:49","date_gmt":"2016-07-28T17:52:49","guid":{"rendered":"http:\/\/www.nortonsecurityonline.com\/kb-faq\/?post_type=ht_kb&#038;p=312"},"modified":"2026-01-12T12:38:43","modified_gmt":"2026-01-12T20:38:43","slug":"scam-calls","status":"publish","type":"ht_kb","link":"https:\/\/www.antivirusaz.com\/faq\/art\/scam-calls\/","title":{"rendered":"A caller made a claim to be from Microsoft. He said my computer was hacked or had vulnerabilities, and asked to get an access to my computer in order to fix the problem. Should I let them access my computer?"},"content":{"rendered":"<p>This is a typical <strong>SCAM<\/strong>.<\/p>\n<p>Never ever let anyone access your computer in a way where they made the contact with you first.<\/p>\n<p>In this particular case, Microsoft is explicit in that they never call people around. Microsoft says: &#8220;Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) about your computer security or software fixes.&#8221; More at Microsoft&#8217;s Cyber Trust Blog:<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/security\/blog\/2014\/06\/26\/is-that-call-from-microsoft-a-scam\/\" target=\"_blank\" rel=\"noopener noreferrer\">Is that call from Microsoft a scam?<\/a><\/p>\n<p>If you have already fallen to be a victim of such a scam, Microsoft goes on with what should be your next steps:<\/p>\n<p><a href=\"https:\/\/docs.microsoft.com\/en-us\/windows\/security\/threat-protection\/intelligence\/phishing\" target=\"_blank\" rel=\"noopener noreferrer\">What to do if you&#8217;ve been a victim of a phishing scam<\/a><\/p>\n<p>Here is another of our articles that covers similar &#8220;scam&#8221; scenario:<\/p>\n<p><a href=\"\/faq\/art\/having-an-issue-with-my-norton-software-i-contacted-norton-support-but-they-came-back-to-me-with-the-offer-to-buy-some-additional-security-software-plus-they-wanted-to-charge-me-200-for-further-su\/\">Why did Norton charge me for support?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a typical SCAM. Never ever let anyone access your computer in a way where they made the contact with you first. In this particular case, Microsoft is explicit in that they never call people around. Microsoft says: &#8220;Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) about your [&hellip;]<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[304,12],"ht-kb-tag":[756,757],"class_list":["post-312","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-norton","ht_kb_category-threats-vulnerabilities","ht_kb_tag-microsoft-scam-call","ht_kb_tag-microsoft-scam-cals"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A caller made a claim to be from Microsoft. He said my computer was hacked or had vulnerabilities, and asked to get an access to my computer in order to fix the problem. Should I let them access my computer?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.antivirusaz.com\/faq\/art\/scam-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A caller made a claim to be from Microsoft. He said my computer was hacked or had vulnerabilities, and asked to get an access to my computer in order to fix the problem. Should I let them access my computer?\" \/>\n<meta property=\"og:description\" content=\"This is a typical SCAM. Never ever let anyone access your computer in a way where they made the contact with you first. In this particular case, Microsoft is explicit in that they never call people around. 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